Do you ship  world while?

 

We reach the whole world. The expedition cost will be calculated depending on the international destination.

 

How long does it take to  receive my order?

 

Every item is  made to order and realized  in our lab, in Milan.

We kindly ask you to wait around 2-3 weeks: in this time our artisan goldsmiths will be able to make  your jewel, using italian traditional craft techniques.

Should you need any specific  timing, please write us and we will be happy to help you whenever  it's possible.  

 

Should you need any info: 

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Does your jewelry have a  specific packaging?

 

Every jewel is wrapped in our white tissued paper and put in a JULS personalized box - for rings and earrings - or in a linen bag - for necklaces and bracelets - and then shipped inside a recycled paper box with our logo.

A JULS authenticity  certificate describing the jewel will be put inside the packaging, as well as a card talking about our brand.

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Is the jewel  the same as show in the website?

 

We  try to make pictures look as real as possible, but we also add details about measurements in each jewel's description to make sure you can have a specific idea of dimensions. 

We write information about materials, measurements, stones  and finishing.  

 

 

Should you need any info:

Returning policy.

 

JULS items are made-to-order so we are unable to issue refunds. 

We will accept unworn items in their original packaging within 10 days of delivery for an exchange, or a coupon credit that will be valid till 24 months. 

If mailing back the item, the customer is responsible for all shipping costs and eventual loss.

 

Write us to know how to ship back your item, we will promptly answer.

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What is your commitment to sustainability?

 

At JULS we work with passion and put 100% of our commitment into the quality of our jewels, and in an effort to have less  possible impact on the environment around us.

This includes using at least 10% of  recycled metals, deriving from discarded jewels or old productions; the purchase  from deemed suppliers  responsible sources;  the replacement of materials derived from animals, such as  leather, with synthetic fabrics such as  waxed cotton cords; the choice to avoid living materials such as pearls or corals;  the use of  recycled cardboard packaging and sorting  laboratory waste.

 

Finally, JULS is a small reality where they are used  the ancient goldsmith techniques of lost wax casting and processing, drawing and finishing of  precious metals. For us the  craftsmanship dimension is a central theme that distinguishes us in all our work,  and that we want to convey as a pride of made in Italy.

Everything is done  in small workshops where we interact personally with those who produce our creations, as well as with the artists who make us  photographs and illustrations. We like to think that these people accompany us in our work and are part of our great project.

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